Secrets To Choosing Telecom Solutions Providers

By Christopher Wright


Communication is a vital function of every business. One requires enough information exchange power to enable the business to run smoothly. All that at a price that fits into the expense budget. There are too many telecom solutions providers in the market. It can be overwhelming to choose just one. If one has a systems management consultant on hand, they will come in handy in making the decision.

First of all, does the business have a consulting systems expert? If it does, they should involve him or her throughout the whole process of engaging a company. If not, the first step will be to find one. Once this has been achieved, the expert will analyze the current systems. They will find the strengths and inefficiencies. They will find areas that require drastic change and others that only require a bit of an upgrade. This will better inform the decisions made from here onwards.

It also important to review how much the current system costs the business. This will help determine whether the company is getting proportionate value. With a good and effective consultant, the business can save up to 60% on the costs. There are two options when it is discovered that the firm is spending more than it should. The first is attempting to renegotiate the costing terms. The other is to find a company that better fits.

When choosing that new company, ask about their network. What kind of network do they have? Is it converged? A converged network is better as it offers the benefit of economies of scale. It integrates data, voice, and video all on one network. How secure is the network? Are there downtimes? How frequent are they? How quickly are they resolved?

Apart from the bare minimum, what else is on the table? How is the company going to entice the client? Why choose this particular company over another one with the same services at maybe a slightly lower cost? How valuable and useful are these additional offerings? How much support does the client get? How skilled are the customer care representatives? How quickly does the company resolve issues? The answer to the last question can be found through online reviews.

Next is the cost. A low price does not always mean a horrible network and service. It may just mean that the company makes a saving on some aspects of their work and therefore passes that down to the clients. Consider the long-term profitability. The saving might seem insignificant but think in terms of economics. At times one may have to leave a cheaper option on the table. In this case, think about the value of maintaining the existing customer base and the capability to penetrate new markets.

How advanced is the technology used by the company? How up to date is the hardware? Will they do constant upgrades to the hardware and software? How flexible is the network? Will it be able to handle future business expansions without too much of an issue?

If one finds that there are services in the package they would rather not have, they should be offered a chance to exclude those. One should find out if they can pick out different services to replace those. This freedom allows clients to go for services that suit their needs.




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