With Efficient Business Phone Systems Boston Businesses Keep Their Clients Happy

By Paul Watson


Business is increasingly conducted on a global scale. Even very small businesses can compete in this arena thank to internet technology. It is a very tough environment, however, and only those that are innovative and always on the cutting edge of current trends can thrive. This requires superior communication and a high degree of mobility. Modern consumers demand immediate responses. This is why, when it comes to choosing business phone systems Boston companies increasingly opt for VoIP.

VoIP, which stands for Voice over Internet Protocol, is not a recent development. It only took off when reliable internet access became available almost everywhere in the world. This was not previously the case and it discouraged users from signing up. However, since internet access has become so pervasive, VoIP has seen an immense rise in popularity. In just a few years it has become a major player in the telecommunications market.

Many VoIP clients are first attracted to the system by the promise of major savings on their telephone bills. Service providers are not exaggerating when they promise substantial savings. Some large companies have been astonished to find their monthly telephone bills reduced by more than fifty per sent. The accumulative effect of these monthly savings can easily amount to millions over just one year, especially where a system supports many users.

Lower telephone bills are not the only way in which VoIP saves users money. Older systems required constant costly maintenance and separate installations at every site. Each of these installations required the services of a full time operator. VoIP, on the other hand, is installed centrally and it is hosted and updated by the service provider. This means that maintenance cost is negligent and no operators are needed.

Most VoIP clients will agree that the single most important benefit offered is the fact that it offers users freedom from their desks. With older systems, one had to be physically present at a telephone extension in order to receive or make calls. This resulted in missed calls and consequently lost business. With VoIP users can communicate from anywhere and they never have to miss an important call.

Then there is the fact that users are not restricted to the use of any specific device in order to communicate. They can use any device that can access the internet. Because all user records are stored in the cloud, it is instantly available whenever a user logs into the system, regardless of the device he uses at the time. The ability to use whatever device is handy also enhances productivity and efficiency.

Voice is but one small part of human communication and this is where VoIP excels. It offers many advanced features that allow users to transmit files and graphics, to arrange video conference calls, to send voice to fax messages and to even email contacts by speaking the message aloud. The other features that PABX users have grown used to, such as voice mail, call holding and call transferring abilities are all also still available.

More and more companies are switching over to VoIP. This is not surprising at all. It is much cheaper but at the same time it offer superior features not matched by any other system currently available. It is reliable, versatile and feature rich.




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